Moving to an omnichannel reality – the Proximus story

THU 15:45 - 16:15

This is a 2017 presentation

As one of the major telecom operators in Belgium, Proximus is going through a massive transformation. One of these changes is the digital transformation, with a full omnichannel vision, breaking down the silo’s to improve the customers & sales experience. Aiming to make omnichannel a customer reality.